Small businesses are shifting toward VoIP solutions although still rely heavily on both mobile and landlines also according to a recent report by software company Software Advice.
The report, which surveyed over 350 businesses (those from companies with annual revenues of £120 million or less) during 2013-2014 to try and determine common pain points and reasoning for purchasing a new business phone system.
- More than half of prospective buyers were investing in business VoIP service for the first time.
- Buyers were primarily concerned with reliability and scalability when evaluating new phone systems
- No buyers were interested in an on-premise IP-BBX, while a vast majority wanted a hosted solution.
For more on this story, see the Telecoms Tech article.
