VoIP Services

Manage public phone numbers allocations on clients and extensions easily. Export and import DID numbers in no time, improve privacy protection, automate tasks and increases user productivity. Filter incoming calls based on Caller ID and time of call, using rules that can perform a set of predefined actions, like hang up and transfer to certain destinations.

The number of concurrent calls can be configured at a client or extension level. The customisation of the service plan can be done according to the anticipated traffic.

When you're not at your desk be sure not to miss important calls. Forward calls to another extension or even to your mobile phone. This feature can be configured based on parameters. For example, before 9:00am the phones can automatically be diverted to mobiles or to voicemail and at weekends the phones can be set to ring an on call person at home.

An Interesting feature that gives you the possibility to pick up calls ringing at other extensions. For example, a Secretary can answer another employee phone without leaving her desk. Call Parking calls can be parked in a private lot and picked up later according to the parking lot preferences.

The feature can be used when you want to put multiple callers on hold and allow these callers to be picked up by somebody else.

Calls can be transferred between the extensions of the PBX, or even to public phone numbers. For example, when an important call arrives the Secretary can transfer the call directly to the Managers mobile.

Record important calls like customer calls as part of customer satisfaction improvement programs or abuse prevention. Call recording can be event driven (the employee presses on a button) or unconditional (setup by management).

Receive fax messages directly in your email client inbox. Users can receive fax notifications or even fax messages as PDF files by email. The faxes are also available in the fax management interface.

Never miss important messages when you're out of office! The voicemail feature answers calls after a certain amount of time and records the caller's message. Recorded messages can be listened to while out of office or can be sent by email to the mailbox's owner.

Be sure that only important calls reach you! This feature ensures privacy by requesting the caller to provide a password in order to contact the desired extension.

When you are busy make sure that nobody can disturb you. This feature can be activated and deactivated from the phone terminal.

Make sure that somebody will take the call by enabling this feature, the call gets forwarded to another extension if not answered within a specified amount of time. Ring All - when an extension is called this triggers other extensions to ring. The first extension answering the call gets the connection.

Easily upload, delete and change sound files that are used by PBX on prompts, messages, IVRs, etc. The sound management is AJAX based, provides folders and multilingual support.

The Music on hold playlists can be easily organized and customized using the management interface. The music on hold feature can be responsible for the customer mood after several minutes of wait on the phone.

Share information and ideas quickly and easily. Enable virtual meetings with your customers, partners or co-workers next door or overseas. Full featured conference functions, giving the extension the option to set passwords, numbers, recording etc.

A Company can assign a special phone number the employees can call from a public number in order to check their voicemail messages. A fast and affordable yet centralised access to voicemail from a public phone.

The new Intercom and Paging features are highly customisable, allowing an extension to broadcast messages to groups or to particular extensions. The phone system administrator of a deploying company can setup extensions which are allowed to use Intercom and Paging.

Phone Terminals Provisioning is the fastest method to deploy and maintain a large pool of phone handsets with minimal effort. The provisioning feature allows automatic configuration of phone terminals from major vendors.

You can optimize the call costs by choosing the best route according to the defined time intervals. you can schedule events that must happen at a certain time of day, for example, automatically redirects to voicemail or to mobile at a given time.

Create complex auto-attendant voice menus with multiple contexts, options and actions. An indispensable business tool that can replace a Secretary or even substantially reduce costs and increase customer satisfaction.

Build complex yet simple to use IVR's with a wide range of predefined actions. Text to speech, IVR schema builder and analyzer, IVR test mode, IVR cloning, to name just a few of the features that can help your business to develop high quality IVRs in no time.

Call queues can answer multiple calls and distribute them to agents using sophisticated algorithms. Used by sales, customer service or support they maximize company resources and improve customer satisfaction.

The detailed call queue reports and statistics are vital for call centre monitoring. The performance indicators, including calls report, answered / unanswered reports, call distribution reports, agent reports, and status reports.

The new call screening feature is particularly interesting for call centres that want to filter calls by destination. Banks, insurance companies, or even small companies can use call screening in order to comply with local regulations and to guarantee customer satisfaction.