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Why Hosted VoIP Makes Sense for SMBs

According to the RightScale 2014 State of the Cloud Survey, 94 percent of organizations surveyed are either running applications or experimenting with Infrastructure as a Service.

One of the more common services that small to medium-sized businesses (SMBs) are turning to in the cloud is voice over IP (VoIP) for their unified communications needs. Cloud-based, or hosted, VoIP services provide SMBs with benefits that help equalize the playing field against larger businesses and move them away from the antiquated technology that runs most traditional telephone services.

For more on why VoIP is better for your business, see the full article here.

Small businesses are shifting toward VoIP solutions, report finds

Small businesses are shifting toward VoIP solutions although still rely heavily on both mobile and landlines also according to a recent report by software company Software Advice.

The report, which surveyed over 350 businesses (those from companies with annual revenues of £120 million or less) during 2013-2014 to try and determine common pain points and reasoning for purchasing a new business phone system.

  • More than half of prospective buyers were investing in business VoIP service for the first time.
  • Buyers were primarily concerned with reliability and scalability when evaluating new phone systems
  • No buyers were interested in an on-premise IP-BBX, while a vast majority wanted a hosted solution.

For more on this story, see the Telecoms Tech article.